Website FAQs

What action do I need to take?

You will receive a welcome email that contains a link to activate your account. Click the “Activate Your Account” link in the email and follow the setup instructions. This should take no more than 30 seconds to complete.

Haven't received the email? Get in touch

Do I need to set a new password?

Yes. You will be prompted to set a new password during your account activation.

Will I use the same email?

Yes. The “Welcome to Turner & Wrights” email will be sent to the address your currently use to access our online services.

Will I get access to the same accounts?

Yes. You will still have access to all of your existing accounts.

Will my existing shopping lists be available?

Yes. You will still have access to all of your existing shopping lists.

What are the benefits for me?

This major upgrade offers a faster and easier ordering experience. Big improvements have been made to our user interface, search and navigation, buy again and custom shopping lists, mobile experience, checkout, and more. With more convenience and flexibility, we aim to streamline the procurement process, saving you time and effort.

What support channels are available during the transition?

Contact our customer support team at any time.